ITIL®

The IT Infrastructure Library™ is a collection of industry best practices for delivering customer-centric IT services at a justifiable cost. The library defines a holistic process framework that recasts IT from a product developer to a service provider. In this way, IT aligns with the needs of the business by proactively managing all aspects of the production environment. In the 1980s, the British government instructed the Central Computer and Telecommunications Agency, now known as the Office of Government Commerce, to develop an approach for the efficient and cost effective use of http://www.ogc.gov.uk/ IT resources. The aim was to develop a vendor independent framework, based on observations of best practices within the IT service industry. The project resulted in the creation of the IT Infrastructure Library™ (ITIL®) document series.

In the late 1990s and early 2000s, ITIL® became internationally recognized as the de facto standard for IT Service Management. In the spring of 2007, a long-awaited update to the best practice guidance of ITIL® was released. Known as ITIL® Version 3 (v3), the books are framed around the Service Lifecycle, taking a holistic approach to managing services and delivering business value.

ITIL® Certifications

ITIL Foundation Boot Camp

The IT Infrastructure Library™ (ITIL®) Foundation Boot Camp certification training program provides IT professionals and managers with the essential skills needed to deliver customer-centric IT services at a justifiable class. ITIL defines a holistic process framework that recasts IT from a product developer to a service provider. In this way, IT aligns with the needs of the business by proactively managing all aspects of the production environment. The ITIL Foundation Boot Camp helps IT leaders understand innovations that can change the way they do business.

ITIL Practitioner Boot Camp

The IT Infrastructure Library™ (ITIL®) Practitioner Boot Camp is designed to provide IT professionals and managers with the knowledge necessary to successfully manage the strategic and tactical aspects of change and release configuration and management. The class focuses on the implementation and management of the effective change and release management processes, based on an effective configuration management system. The ITIL Practitioner Boot Camp certification training provides IT practitioners and managers with the insight, strategy, and skills necessary to improve their organization and their career development.

Finch-Hatton offers the following IT Infrastructure Library™ Training:

ITIL Executive Workshop: How to Succeed with ITIL
ITIL Implementation Workshop: Agree and Define
ITIL Implementation Workshop: Plan and Improve
ITIL Implementation Workshop: Release and Control
ITIL Implementation Workshop: Support and Restore
ITIL Practitioner: Agree and Define Management
ITIL Practitioner: Release and Control Management
ITIL Practitioner: Support and Restore Management
ITIL Service Manager Certification Boot Camp
ITIL v2 Awareness
ITIL v2 Foundation 2-Day Certification Boot Camp
ITIL v2 Foundation Bundle
ITIL v2 Foundation Certification Boot Camp
ITIL v2-to-v3 Foundation Certification Bridge
ITIL v3 Foundation Certification Boot Camp